Bringing the WOW!

How do you deliver the kind of client service experience that creates raving fans who will sing your praises to everyone the know?   In this powerful session, Joe Rand draws from the client service standards from companies as diverse as Netflix, Walt Disney, Ritz Carlton, Amazon and Nordstrom and more importantly, from the everyday experiences that we’ve all had as consumers, to create a guide for delivering exception client experiences.  Using a mix of exercises, amazing examples and proven results shared, “Bringing the WOW”, will show you practical ways you can blow your clients away to ensure repeat business and guaranteed referrals.